Brindle SchedulingQuarterly business review

Q4 2026 · October 1 to December 31Hollin Court Senior Living

Agency hours fell 23%, past the 20% we agreed. Seven of your nine communities now beat the 24-hour target for filling open shifts. Maple Run and Alder House don't, and they are the same two where fewer than six in ten staff use the app. We'd like to spend most of the call on those two.

Denise AbernathyChief operating officer, Hollin Court Joaquin ReyesCustomer success, Brindle Thursday, January 14, 2027Review call, 10:00 a.m. ET March 31, 2027Contract renewal

The three goals agreed at our last review, October 8

Met Cut agency hours by 20% against Q3Q3 was 6,400 hours across all nine communities. Target5,120 or fewer 4,930hours, down 23%
Missed Fill 85% of open shifts within 24 hours1,742 of 2,150 open shifts were filled in time. Target85% 81%up from 68% in Q3
Met late Publish schedules 14 days ahead everywhereSeven communities made November 1. The last two joined December 1. TargetAll 9 by Nov 1 9 of 9since December 1

Agency hours, month by month

2,180

2,150

2,070

1,840

1,640

1,450

$26,460

What 1,470 fewer agency hours is worth this quarter, at the $18 an hour your finance team says agency cover costs over your own staff. Your Brindle subscription for the same three months was $19,500.

By community

In the seven communities where about three in four staff or more open the app each week, agency hours fell by 28% to 32%. In the two highlighted, where fewer than six in ten do, they fell by 5% and 7%. Both have had an interim scheduler since October.

Community	Staff on the app weekly	Shifts filled in 24 h	Agency hours vs Q3
Maple Run	64 of 11854%	205 of 33062%	1,120 to 1,060−5%
Alder House	61 of 10459%	191 of 29066%	980 to 910−7%
Birchfield	78 of 9681%	220 of 25088%	760 to 520−32%
Cedar Glen	74 of 9280%	202 of 23088%	690 to 470−32%
Foxgrove	73 of 9478%	196 of 22587%	650 to 440−32%
Stonebridge	70 of 8880%	187 of 21587%	640 to 450−30%
Greenbank	69 of 8680%	185 of 21088%	560 to 380−32%
Hazel Ridge	66 of 8479%	182 of 20589%	540 to 370−31%
Wren Court	57 of 7873%	174 of 19589%	460 to 330−28%
All nine	612 of 84073%	1,742 of 2,15081%	6,400 to 4,930−23%

Support

41tickets opened, down from 58 in Q3

38 minmedian first reply. Our promise is under an hour.

39 of 41resolved. The two still open are below.

99.96%uptime, with one outage of 47 minutes

The outage on November 17

The app was down from 6:10 to 6:57 a.m. ET on a Tuesday, in the middle of the morning shift change. A database failover didn't complete. Schedulers at four communities went back to paper for the handover. We now rehearse failover every month, and the full write-up went to your IT lead on November 20.

The two tickets still open

Dec 3The payroll export rounds overtime to the quarter hour. The fix ships in the January 20 release.
Dec 15The kiosk at Stonebridge signs staff out after an idle hour. A new tablet setup is in testing, and you'll have an update by January 22.

Goals we propose for Q1 2027 to settle on the call

Agency hours at or under 4,200 for the quarter. Roughly another 15% down from 4,930.
85% of open shifts filled within 24 hours in every community, so the two lagging ones can't hide inside an average.
Maple Run and Alder House at 75% weekly app use by March 31. They are at 54% and 59% today.

What we're shipping that touches you

Jan 20The overtime rounding fix in the payroll export.
FebruaryShift swaps that staff arrange between themselves and a scheduler approves with one tap. Your schedulers asked for this in six tickets.
MarchA warning 30 days before a staff member's certification expires.

What we need from you

A permanent scheduling lead at Maple Run and at Alder House. Nothing else on this page moves those two as much.Names by Friday, January 22
Thirty minutes at each of those communities' January all-staff meetings. We'll get people signed in to the app while they're in the room.Meeting dates by Friday, January 15
Agency invoices sent to us monthly. Today we get them at quarter end, so nobody sees a bad month until it's over.Starting with January's, by February 10

The call

Thursday, January 14, 10:00 to 10:45 a.m. ET. Five minutes on results, since you've now read them. Twenty on Maple Run and Alder House. Fifteen on the Q1 goals. Five to confirm the three dates above.